We're committed to resolving any issues quickly.

This page is Leap’s dedicated Complaints & Dispute Resolution section

How to file a complaint:

Email: complaints@savewithleap.com

Phone: +971504487697

Report Fraud or Lost/Stolen Card

Email: fraud@savewithleap.com

Phone: +971504487697

What Information to Provide

To help us resolve your issue quickly, please include:

Your registered mobile number
Date and amount of disputed transaction
Description of the issue
Desired resolution
Supporting documents (screenshots, receipts)

To help us resolve your issue quickly, please include:

Your registered mobile number
Date and amount of disputed transaction
Description of the issue
Desired resolution
Supporting documents (screenshots, receipts)

To help us resolve your issue quickly, please include:

Your registered mobile number
Date and amount of disputed transaction
Description of the issue
Desired resolution
Supporting documents (screenshots, receipts)

Our Resolution Timeline

Within 1 business day: Acknowledgment with case number
Within 3 business days: Initial investigation and response
Within 10 business days: Final resolution
Complex cases: May take up to 15 business days (we'll notify you)

Within 1 business day: Acknowledgment with case number
Within 3 business days: Initial investigation and response
Within 10 business days: Final resolution
Complex cases: May take up to 15 business days (we'll notify you)

Within 1 business day: Acknowledgment with case number
Within 3 business days: Initial investigation and response
Within 10 business days: Final resolution
Complex cases: May take up to 15 business days (we'll notify you)

Refunds & Reversals

Approved refunds:

Merchant cancellation, duplicate, or failed service.
Credited within 5–7 business days after approval.

Merchant cancellation, duplicate, or failed service.
Credited within 5–7 business days after approval.

Merchant cancellation, duplicate, or failed service.
Credited within 5–7 business days after approval.

Card chargebacks:

Unauthorized transaction or unresolved merchant dispute.
Final outcome up to 45 days (per card-scheme rules).

Card chargebacks:

Unauthorized transaction or unresolved merchant dispute.
Final outcome up to 45 days (per card-scheme rules).

Unauthorized transaction or unresolved merchant dispute.
Final outcome up to 45 days (per card-scheme rules).

Escalation:

If your case isn’t resolved within 10 business days or you’re unhappy with the outcome, email complaints@savewithleap.com with subject “ESCALATE:. Our senior management will review within 2 business days. If still unsatisfied, contact the CBUAE at consumer@cbuae.gov.ae

or 800 CBUAE.

If your case isn’t resolved within 10 business days or you’re unhappy with the outcome, email complaints@savewithleap.com with subject “ESCALATE:. Our senior management will review within 2 business days.

If still unsatisfied, contact the CBUAE at consumer@cbuae.gov.ae

or 800 CBUAE.

Stay in touch

Give us a call at +971504487697 or subscribe for email updates below

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Made in the UAE

The products and services mentioned on this webpage belong to Leap services as a financial technology company and not a bank. The Leap services do not offer or provide any banking or financial services either through itself or affiliated entities. The Leap services provides certain facilities for utilization of payment services through Nymcard Payment Services LLC. Only the “Leap” card is issued by Nymcard Payment Services LLC, pursuant to license by Visa. Visa is a registered trademark of Visa Inc. Nymcard Payment Services LLC is authorised by the Central Bank of The UAE, holding the Retail Payment Services and Card Schemes license in accordance with the Decretal Federal Law No. (14) of 2018 regarding the Central Bank & Organization of Financial Institutions and Activities, and Regulatory Framework

Stay in touch

Give us a call at +971504487697 or subscribe for email updates below

Product

Resources

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