Consumer Education & Awareness

Helping families use Leap safely and confidently.

What is Leap?

Leap is a family money app that gives parents and kids a prepaid card and tools to manage money together.

Leap is not a bank account and does not pay interest.
Parents load money and set limits; kids spend and save under supervision.
Funds are held with our licensed banking and payment partners.

Leap is a family money app that gives parents and kids a prepaid card and tools to manage money together.

Leap is not a bank account and does not pay interest.
Parents load money and set limits; kids spend and save under supervision.
Funds are held with our licensed banking and payment partners.

Your Rights, Responsibilities & Safety

Your role as a parent

As a main account holder, you are responsible for:

Deciding how much money to load onto Leap
Setting rules and limits for where and how the card can be used
Reviewing your child's spending and talking about good money habits
Keep login details and PINs safe and teaching your child to do the same

Deciding how much money to load onto Leap
Setting rules and limits for where and how the card can be used
Reviewing your child's spending and talking about good money habits
Keep login details and PINs safe and teaching your child to do the same

Deciding how much money to load onto Leap
Setting rules and limits for where and how the card can be used
Reviewing your child's spending and talking about good money habits
Keep login details and PINs safe and teaching your child to do the same

Need help?

If you see something wrong:

Freeze the card in the app.
Check recent transactions.
Contact Leap support so we can help.

Email: support@savewithleap.com
Phone: +971504487697

Freeze the card in the app.
Check recent transactions.
Contact Leap support so we can help.

Email: support@savewithleap.com
Phone: +971504487697

Freeze the card in the app.
Check recent transactions.
Contact Leap support so we can help.

Email: support@savewithleap.com
Phone: +971504487697

Your rights & key info

As a Leap customer, you have the right to:

Clear information about how Leap works and what it costs.
Transparent details on fees, limits and important risks.
Fair treatment and a way to raise concerns or complaints.
Protection of your money through our licensed banking and payment partners.

As a Leap customer, you have the right to:

Clear information about how Leap works and what it costs.
Transparent details on fees, limits and important risks.
Fair treatment and a way to raise concerns or complaints.
Protection of your money through our licensed banking and payment partners.

As a Leap customer, you have the right to:

Clear information about how Leap works and what it costs.
Transparent details on fees, limits and important risks.
Fair treatment and a way to raise concerns or complaints.
Protection of your money through our licensed banking and payment partners.

Staying Safe

To help protect your family:

Keep your card and PIN private and secure
Only use your card on trusted websites and apps
Be careful with “free trials” that turn into subscriptions
Turn on notifications so you see every transaction

Key Information & Documents

Our Key Facts Statements

View KFS

Our Terms and Conditions

View T&Cs

Our Complaints & Disputes

Learn More

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Made in the UAE

The products and services mentioned on this webpage belong to Leap services as a financial technology company and not a bank. The Leap services do not offer or provide any banking or financial services either through itself or affiliated entities. The Leap services provides certain facilities for utilization of payment services through Nymcard Payment Services LLC. Only the “Leap” card is issued by Nymcard Payment Services LLC, pursuant to license by Visa. Visa is a registered trademark of Visa Inc. Nymcard Payment Services LLC is authorised by the Central Bank of The UAE, holding the Retail Payment Services and Card Schemes license in accordance with the Decretal Federal Law No. (14) of 2018 regarding the Central Bank & Organization of Financial Institutions and Activities, and Regulatory Framework

Stay in touch

Give us a call at +971504487697 or subscribe for email updates below

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Resources